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iOPEX
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Digital Operations
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Digital Enablers

TIWA

Technology Ops Integrated Workflow Assistant: Ease your team’s routine maintenance work and enable focus on high-value engagements and innovation using a workflow assistant framework that seamlessly fits into any IT ecosystem

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Deep thought

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Incorporating digital workers for performing high volume repetitive tasks to support modernization and maintenance at an optimal cost is essential to enable innovation in an IT landscape

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Highly-efficient infrastructure operations support to improve engineering productivity and reduce ef

Case Study
Cs Network Operations Center 2 1450x500

The Network Operations Center team helped the client to improve productivity by 93%

Case Study
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Operational Outcomes

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Process Automation

Embrace digital workers and enable touchless or less touch transactions for speed and scale to modernize your workplace and workforce and improve customer service experience and offerings

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Improved Ticket Resolution
Fast resolution to a variety of service requests and incidents including user and access management, infrastructure and application support and auto monitoring of alerts and remedial actions using our conversational and process BOTs
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24/7 Service Availability

Contextual self-service, mobile, chat, and Machine Learning toolsets redefine the servicing experience through 24/7 availability of service at no additional cost

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Improved Customer Experience

Contextual self-service options combined with digital works that operate seamlessly across processes result in an improved TAT for tickets and higher CSAT to transform the customer experience inside out

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Controlled Costs

Optimize the number of deployed FTEs to reduce operational costs by managing the number of reactive and proactive events thereby increasing productivity of engineers

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Drive Innovation

Free your engineers to do quality innovative projects rather than doing basic blocking and tackling type of work. Enable a happy and creative workplace 

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Our Approach

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Tiwa System Architecture Evaluation Icon
System Architecture Evaluation

By accessing your system architecture, we determine the best ways of creating seamless workflows using built-in integration, APIs, and third-party solutions 


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Application Stacking

We use customised software to integrate your application stacks so that large volumes of data can be seamlessly moved across various platforms and processed through applications


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Tiwa Coordinating Workflow Automation Icon
Coordinating Workflow Automation

We ensure data harmony in your organization by connecting all mission-critical applications, syncing your software, and creating bridges to link applications and workflows


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Deploy Low Code/ No Code

We create applications for workflow efficiency optimization using the low code/ no code platform that removes technical debt and refocuses IT department energies on innovation and efficiency

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Interactive Bots

We help you build, train, and deploy bots interacting with terminal and GUI based interfaces catering to different service requests and incident tickets

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Our Expertise

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iOPEX's integrated workflow assistant framework – TIWA, developed using a combination of BOTs enables seamless automation across siloed IT systems and helps you create a digital workforce insulated from the risks of low productivity, attrition, and cost inflation. Some of the key areas of expertise include

  • User Management
  • Infrastructure & System Management
  • Monitoring & Alerting
  • Security & Risk Management
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Create quantifiable ROI by investing in TIWA
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