iOPEX
Technology Ops Integrated Workflow Assistant: Ease your team’s routine maintenance work and enable focus on high-value engagements and innovation using a workflow assistant framework that seamlessly fits into any IT ecosystem
Incorporating digital workers for performing high volume repetitive tasks to support modernization and maintenance at an optimal cost is essential to enable innovation in an IT landscape
Embrace digital workers and enable touchless or less touch transactions for speed and scale to modernize your workplace and workforce and improve customer service experience and offerings
Contextual self-service, mobile, chat, and Machine Learning toolsets redefine the servicing experience through 24/7 availability of service at no additional cost
Contextual self-service options combined with digital works that operate seamlessly across processes result in an improved TAT for tickets and higher CSAT to transform the customer experience inside out
Optimize the number of deployed FTEs to reduce operational costs by managing the number of reactive and proactive events thereby increasing productivity of engineers
Free your engineers to do quality innovative projects rather than doing basic blocking and tackling type of work. Enable a happy and creative workplace
By accessing your system architecture, we determine the best ways of creating seamless workflows using built-in integration, APIs, and third-party solutions
We use customised software to integrate your application stacks so that large volumes of data can be seamlessly moved across various platforms and processed through applications
We ensure data harmony in your organization by connecting all mission-critical applications, syncing your software, and creating bridges to link applications and workflows
We create applications for workflow efficiency optimization using the low code/ no code platform that removes technical debt and refocuses IT department energies on innovation and efficiency
We help you build, train, and deploy bots interacting with terminal and GUI based interfaces catering to different service requests and incident tickets
iOPEX's integrated workflow assistant framework – TIWA, developed using a combination of BOTs enables seamless automation across siloed IT systems and helps you create a digital workforce insulated from the risks of low productivity, attrition, and cost inflation. Some of the key areas of expertise include
