radar
iOPEX
logo menu
close
Experience Engineering
stop_circle
Digital Transformation

DIGITAL EXPERIENCE

Stay ahead of the competition by creating a unique human and digital experience powered by connected platforms, intelligent digital assistants and ML-driven apps to achieve higher levels of personalization

Digital Experience
particle particle
space_bar

Deep thought

space_bar

Empower employees, delight customers, transform products, and optimize operations through experience engineering and redefine digital experience to deliver deeply personalized & connected experience transformation

Trending
Blog Where Is Your Bot Command Center Banner

Where Is Your Bot Command Center?

BLOG
Customer Experience

Two meticulous use of Artificial Intelligence (AI) to enhance your customer experience

BLOG
space_bar

Digital outcomes

space_bar
plus
Proactive Customer Engagement

As part of our digital experience services, resolve volume-based data-intensive queries using intelligent phone systems and chatbots, freeing servicing agents to attend to escalations and resulting in more productive and satisfactory issue resolutions

plus
People Centred Experiences

Our digital experience services allow natural language processing and deep learning tools to interpret and classify customer inquiries and behaviors to deliver customer experiences that are identifiably human

plus
Automated
Expand the capabilities of your workforce by automating repetitive tasks and eliminating manual effort using RPA and apply intelligent automation to recognize past patterns for making best recommendations
plus
Mapping Customer Journey
Influence customers through accessing real-time insights by mapping customer data across touchpoints and pivoting them into actionable plans orchestrating better conversation flows, decision trees, and journey maps
plus
Personalization

Our digital experience solutions create a unique brand identity and deliver unified cross-channel brand engagement across social, mobile, and web platforms

plus
Mobile Enabled
Offer unmatched customer experience and greater customer insight from smart data collected across multiples channels of engagement powered by mobile and chat enabled machine learning applications
space_bar

Our Approach

space_bar
particle
Modernize Experiences Augmented Assisted Decisions Icon
Augmented / Assisted Decisions
Deploying or customizing systems to provide discretion to the users to reach out for assistance to facilitate faster and accurate decision making
particle
Modernize Experiences Automated Decision Support Icon
Automated decision support
Develop systems that proactively provides intelligent decision assistance based on data and fact and ease out the need for users to dive deeper for decisioning
particle
Modernize Experiences Autonomous Decisioning Icon
Autonomous decisioning
Build systems that auto-learns to make decision on behalf of users using machine learning model and AI
Digital Experience Solutions
space_bar

Our Expertise

space_bar

Digital Experience Solutions: Our solutions on experience engineering cut across various business problems in assisting front office and back office teams through assisted and autonomous decision making spanning across different LOBs.

Digital Enablers: UiPath, ServiceNow, OutSystems, and other technology partners have played a key role in implementing business-specific digital experience solutions by automating processes and optimizing digital workflows for back-office, front office, and technology services.

space_bar

Key Metrics

space_bar
Modernize Experiences Decrease In Customer Wait Time Key Metrics Icon
45%+

Decrease In Customer Wait Time For Resolution

Modernize Experiences Improvement On Turn Around Via Bot Assisted Response Key Metrics Icon
60%+

Improvement On Turn-around Time Via Bot Assisted Response And Faster Toolsets For Front-end Associates

Modernize Experiences Case Resolved By Self Service Portal Key Metrics Icon
35%+

Case Resolved By Self Service Portal And BOTs, Allowing Associates To Focus On Core Customer Issues

Modernize Experiences Uplift In Customer Satisfaction Key Metrics Icon
20%+

Uplift In Customer Satisfaction And NPS Scores

Modernize Experiences Service Uptime Enabled Via Assisted And Autonomous Automation Key Metrics Icon
100%

Service Uptime Enabled Via Assisted and Autonomous Automation In Assisting Customers

Banner

Let's work on the ways to improve your employee and customer journeys through digital experience

Talk-to-the-experts-1 Talk-to-the-experts-2
Close-Button