iOPEX
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Stay ahead of the competition by creating a unique human and digital experience powered by connected platforms, intelligent digital assistants and ML-driven apps to achieve higher levels of personalization
Empower employees, delight customers, transform products, and optimize operations through experience engineering and redefine digital experience to deliver deeply personalized & connected experience transformation
Two meticulous use of Artificial Intelligence (AI) to enhance your customer experience
As part of our digital experience services, resolve volume-based data-intensive queries using intelligent phone systems and chatbots, freeing servicing agents to attend to escalations and resulting in more productive and satisfactory issue resolutions
Our digital experience services allow natural language processing and deep learning tools to interpret and classify customer inquiries and behaviors to deliver customer experiences that are identifiably human
Our digital experience solutions create a unique brand identity and deliver unified cross-channel brand engagement across social, mobile, and web platforms
Digital Experience Solutions: iOPEX's solutions on experience engineering cut across various business problems in assisting front office and back office teams through assisted and autonomous decision making spanning across different LOBs.
Digital Enablers: UiPath, ServiceNow, OutSystems, and other technology partners have played a key role in implementing business-specific digital experience solutions by automating processes and optimizing digital workflows for back-office, front office, and technology services.
Decrease In Customer Wait Time For Resolution
Improvement On Turn-around Time Via Bot Assisted Response And Faster Toolsets For Front-end Associates
Case Resolved By Self Service Portal And BOTs, Allowing Associates To Focus On Core Customer Issues
Uplift In Customer Satisfaction And NPS Scores
Service Uptime Enabled Via Assisted and Autonomous Automation In Assisting Customers
Create an agile digital-first environment to make your processes and technology landscape more effective and also create or unlock new value for all the stakeholders including customers, partners, employees with a native digital experience approach
OpexWise combines three vital drivers, automation, operational platforms and cloud adoption for the enterprises to propel the digital transformation connecting front office, back office and IT operations
Future ready enterprises are promoting and sustaining market advantage by investing in Cloud strategies to shape, move, build, operate and manage their IT infrastructure and applications
Let's work on the ways to improve your employee and customer journeys through digital experience
