iOPEX
Have a better control over your business transactions by streamlining your operations to reduce cost and effort and smoothen customer journey
Integrate customer services and finance & accounting services with the latest technologies to automate and balance with right human skills and set up seamless digital operations to scale
We believe in a strategic partner based back office service model by evaluating customer journey across processes to transform it to touch less or less touches and create frictionless interactions using hybrid service delivery approach from onshore, nearshore, and offshore systems
We empower agents and analyst by augmenting them with Machine Learning/Artificial Intelligence systems and reduce manual intervention, enabling smart self-service through chatbots, virtual assistants and enable less touch or touch less transactions for effective customer experience
Our sustained experience of providing back officer services to global clients displays domain expertise of establishing SLA/KPIs relevant to changing business needs. We take an agnostic approach to client systems and applications and implement transformative technologies and analytics across different processes and customer touch points to build a future proof end-user experience
At iOPEX technologies our skilled back office associates can help to streamline and perform tasks with in the operational SLAs on the below areas
Savings In Productivity On Account Process Streamlining And Automation
Improve In Turn Around Time Through Follow The Sun Operating Model
Straight Through Processing (STP) Rates Across Different Function On Account Assisted Automation
Cost Savings Achieved By Leveraging Global Talent Pool And Implementing Automation
Of Functional Staff Were Re-Skilled And Redeployed For Higher Value Jobs
