iOPEX
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Digital Operations
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Back Office

Finance & Accounting

Have a better control over your business transactions by streamlining your operations to reduce cost and effort and smoothen customer journey

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Deep thought

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Integrate customer services and finance & accounting operations with the latest technologies to automate and balance with right human skills and set up seamless digital operations to scale

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Order To Cash

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Procure To Pay

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Operational Outcomes

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Reduce overall program costs
Optimize your labour cost for managing your Order to Cash, Pay to procure and record to report process using proven technology to automate back office worker
Flexibility and Scalability
Scale up or down the operations as per the business needs. Get flexibility in acquiring the best talent pool for your operations on a 24/7 basis and combine it with virtual workers
Accelerated Services
Combine human intelligence with digital workers to and enhance visibility between your front/back office for an improved service experience
Improve accuracy
We consolidate your processes and systems by implementing intelligent workflows to drive a consistent output on repeat process for higher quality and compliances
Analytical Excellence
Our analysts review data from back office and front-line systems to provide a 360-degree view of the customer, employee and service experience to improve brand loyalty and increase promoters
Transformed Employees
Our Employees are trained to work seamless with virtual works and solve customer needs when a back office interaction is required without compromising the quality of support and services
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Our Approach

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Redefine

We believe in a strategic partner based back office service model by evaluating customer journey across processes to transform it to touch less or less touches and create frictionless interactions using hybrid service delivery approach from onshore, nearshore, and offshore systems


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Transform

We empower agents and analyst by augmenting them with Machine Learning/Artificial Intelligence systems and reduce manual intervention, enabling smart self-service through chatbots, virtual assistants and enable less touch or touch less transactions for effective customer experience


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Future Ready

Our sustained experience of providing back officer services to global clients displays domain expertise of establishing SLA/KPIs relevant to changing business needs. We take an agnostic approach to client systems and applications and implement transformative technologies and analytics across different processes and customer touch points to build a future proof end-user experience

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Our Expertise

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Our skilled back office associates can help to streamline and perform tasks with in the operational SLAs on the below areas

  • Procure To Pay
  • Order To Cash
  • GL & Fixed Assets
  • Period End Close
  • Reporting


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Key Metrics

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60%+

Savings In Productivity On Account Process Streamlining And Automation

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50%+

Improve In Turn Around Time Through Follow The Sun Operating Model

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90%+

Straight Through Processing (STP) Rates Across Different Function On Account Assisted Automation

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60%+

Cost Savings Achieved By Leveraging Global Talent Pool And Implementing Automation

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30%

Of Functional Staff Were Re-Skilled And Redeployed For Higher Value Jobs

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Allow us to discover and turbo charge your back office operations