Finance & Accounting

Have a better control over your business transactions by streamlining your operations to reduce cost and effort and smoothen customer journey

Deep thought

Integrate customer services and finance & accounting operations with the latest technologies to automate and balance with right human skills and set up seamless digital operations to scale

Trending

Order To Cash

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Procure To Pay

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Reduce overall program costs

Optimize your labour cost for managing your Order to Cash, Pay to procure and record to report process using proven technology to automate back office worker

Flexibility and Scalability

Scale up or down the operations as per the business needs. Get flexibility in acquiring the best talent pool for your operations on a 24/7 basis and combine it with virtual workers

Accelerated Services

Combine human intelligence with digital workers to and enhance visibility between your front/back office for an improved service experience

Improve accuracy

We consolidate your processes and systems by implementing intelligent workflows to drive a consistent output on repeat process for higher quality and compliances

Analytical Excellence

Our analysts review data from back office and front-line systems to provide a 360-degree view of the customer, employee and service experience to improve brand loyalty and increase promoters

Transformed Employees

Our Employees are trained to work seamless with virtual works and solve customer needs when a back office interaction is required without compromising the quality of support and services

Our Approach

Redefine

We believe in a strategic partner based back office service model by evaluating customer journey across processes to transform it to touch less or less touches and create frictionless interactions using hybrid service delivery approach from onshore, nearshore, and offshore systems

Transform

We empower agents and analyst by augmenting them with Machine Learning/Artificial Intelligence systems and reduce manual intervention, enabling smart self-service through chatbots, virtual assistants and enable less touch or touch less transactions for effective customer experience

Future Ready

Our sustained experience of providing back officer services to global clients displays domain expertise of establishing SLA/KPIs relevant to changing business needs. We take an agnostic approach to client systems and applications and implement transformative technologies and analytics across different processes and customer touch points to build a future proof end-user experience