Sales & Services

Gain competitive edge by assisting your agents with better customer analytics for seamless selling in a service environment without compromising customer and agent experience

Deep thought

Create and retain high-value customers by employing strategic sales support blended with assisted ML technologies to drive superior customer satisfaction and revenue

Trending

Sales-Through-Support

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Assisted Sales with Live Video Chat

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Influence Buying Decisions

Skill based call routing to effectively handle customers based on past interactions for better service / cross selling / upselling products

Personalized Engagements

Manage user journey and enhance sales and customer service experience by creating a unified digital user profile across touchpoints that inform customer’s history and identifies personal engagement preferences

AI Customer Assistance Bots

Deploy voice enabled AI bots across channels for customers to have a choice to seamlessly interact and shape differentiated service and buyer journeys toward a desired outcome, lowering costs, improving service, and generating sales

Customer Journey Mapping

Use AI and Machine Learning based captured user data from across every digital and social touchpoint to understand and predict next steps towards best sales and service outcomes

Win Back Lost Customers

Application of AI / Machine Learning techniques in Win-Back campaigns to effectively identify customers to be targeted or ignored. Integration of ML into these campaigns makes prediction about active customers in danger of becoming lost customers

Real Time Operation Analytics

Turn on the analytics to measure your transaction’s digital assisted experience and weigh it against conversation, CSAT and NPS in real time

Our Approach

Identify the Problem

As part of the initial consulting challenge, we figure out the business problem and how data can help in solving it. This approach helps in focusing analysis and tailoring research to ensure relevant and applicable results

Get the metrics right

To apply insights, we should use the right metrics. The right metrics should cover solving descriptive, diagnostic, and predictive analytics questions

Have the right systems in place

We always have the right systems which can help yield the accurate, reliable, and easy to understand data

Use Experts

We use data experts at all levels of Sales and Service data analysis. These data experts generally have a strong understanding of scope as well as its limitations so that they can create actionable insights

Execute and Deliver

The analysis and results should be fittingly used to execute and deliver change within the company. The data should be well used to improve internal sales and service processes

Our Expertise

At iOPEX Technologies, we offer seamless, customer-centric sales and support across the customer life cycle.

Inside Sales: We enhance your lead generation and prioritization capabilities as well as improving customer acquisition and retention.

Sales Enablement: We work across order management, contract management, master data management, configuring, pricing and quoting.

Customer Adoption and Success: We offer customer onboarding, adoption and care (AI-powered). We provide training, product enablement and support, and upsell / cross-sell expansion.

Ecosystem and Channel Optimization: We help build partner ecosystem, as well as providing channel performance optimization techniques and suggestions and program compliance management.