Gain competitive edge by assisting your agents with better customer analytics for seamless selling in a service environment without compromising customer and agent experience
As part of the initial consulting challenge, we figure out the business problem and how data can help in solving it. This approach helps in focusing analysis and tailoring research to ensure relevant and applicable results
We always have the right systems which can help yield the accurate, reliable, and easy to understand data
We use data experts at all levels of Sales and Service data analysis. These data experts generally have a strong understanding of scope as well as its limitations so that they can create actionable insights
At iOPEX Technologies, we offer seamless, customer-centric sales and support across the customer life cycle.
Inside Sales: We enhance your lead generation and prioritization capabilities as well as improving customer acquisition and retention.
Sales Enablement: We work across order management, contract management, master data management, configuring, pricing and quoting.
Customer Adoption and Success: We offer customer onboarding, adoption and care (AI-powered). We provide training, product enablement and support, and upsell / cross-sell expansion.
Ecosystem and Channel Optimization: We help build partner ecosystem, as well as providing channel performance optimization techniques and suggestions and program compliance management.
Opportunity Calls Handled
New Booking & Subscription Sales
Churn Reduction Through Service And Product Advocacy
Service Level Management With Abandon Rate Of < 5%
Average Quality Scores On Both Internal And External Audit