iOPEX
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Digital Operations
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Front Office

Sales & Services

Gain competitive edge by assisting your agents with better customer analytics for seamless selling in a service environment without compromising customer and agent experience

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Deep thought

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Create and retain high-value customers by employing strategic sales support blended with assisted ML technologies to drive superior customer satisfaction and revenue

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Sales-Through-Support

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Assisted Sales with Live Video Chat

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Operational Outcomes

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Influence Buying Decisions
Skill based call routing to effectively handle customers based on past interactions for better service / cross selling / upselling products
Personalized Engagements
Manage user journey and enhance sales and customer service experience by creating a unified digital user profile across touchpoints that inform customer’s history and identifies personal engagement preferences
AI Customer Assistance Bots
Deploy voice enabled AI bots across channels for customers to have a choice to seamlessly interact and shape differentiated service and buyer journeys toward a desired outcome, lowering costs, improving service, and generating sales
Customer Journey Mapping
Use AI and Machine Learning based captured user data from across every digital and social touchpoint to understand and predict next steps towards best sales and service outcomes
Win Back Lost Customers
Application of AI / Machine Learning techniques in Win-Back campaigns to effectively identify customers to be targeted or ignored. Integration of ML into these campaigns makes prediction about active customers in danger of becoming lost customers
Real Time Operation Analytics
Turn on the analytics to measure your transaction’s digital assisted experience and weigh it against conversation, CSAT and NPS in real time
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Our Approach

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Identify the Problem

As part of the initial consulting challenge, we figure out the business problem and how data can help in solving it. This approach helps in focusing analysis and tailoring research to ensure relevant and applicable results

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Get the metrics right
To apply insights, we should use the right metrics. The right metrics should cover solving descriptive, diagnostic, and predictive analytics questions
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Have the right systems in place

We always have the right systems which can help yield the accurate, reliable, and easy to understand data

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Use Experts

We use data experts at all levels of Sales and Service data analysis. These data experts generally have a strong understanding of scope as well as its limitations so that they can create actionable insights

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Execute and Deliver
The analysis and results should be fittingly used to execute and deliver change within the company. The data should be well used to improve internal sales and service processes
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Our Expertise

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We offer seamless, customer-centric sales and support across the customer life cycle.

Inside Sales: We enhance your lead generation and prioritization capabilities as well as improving customer acquisition and retention.

Sales Enablement: We work across order management, contract management, master data management, configuring, pricing and quoting.

Customer Adoption and Success: We offer customer onboarding, adoption and care (AI-powered). We provide training, product enablement and support, and upsell / cross-sell expansion.

Ecosystem and Channel Optimization: We help build partner ecosystem, as well as providing channel performance optimization techniques and suggestions and program compliance management.

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Key Metrics

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250k / Month

Opportunity Calls Handled

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$5M+/ month

New Booking & Subscription Sales

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$150k+ / month

Churn Reduction Through Service And Product Advocacy

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>98%

Service Level Management With Abandon Rate Of < 5%

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>85%

Average Quality Scores On Both Internal And External Audit

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Tools & Technologies

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Allow us to make the difference on customer retention and satisfaction as well as your bottom line