Digital Operations
Front Office

Sales & Services

Gain competitive edge by assisting your agents with better customer analytics for seamless selling in a service environment without compromising customer and agent experience

Front Office Sales & Services Management
particle particle

Deep thought


Create and retain high-value customers by employing strategic sales support blended with assisted ML technologies to drive superior customer satisfaction and revenue

Sales Services Sales Through Support Whitepaper Banner


White Paper
Assisted Sales With Live Video Chat White Paper Banner

Assisted Sales with Live Video Chat

White Paper

Operational Outcomes

white arrow

Influence Buying Decisions

Skill based call routing to effectively handle customers based on past interactions for better service / cross selling / upselling products
white arrow

Personalized Engagements

Manage user journey and enhance sales and customer service experience by creating a unified digital user profile across touchpoints that inform customer’s history and identifies personal engagement preferences
white arrow

AI Customer Assistance Bots

Deploy voice enabled AI bots across channels for customers to have a choice to seamlessly interact and shape differentiated service and buyer journeys toward a desired outcome, lowering costs, improving service, and generating sales
white arrow

Customer Journey Mapping

Use AI and Machine Learning based captured user data from across every digital and social touchpoint to understand and predict next steps towards best sales and service outcomes
white arrow

Win Back Lost Customers

Application of AI / Machine Learning techniques in Win-Back campaigns to effectively identify customers to be targeted or ignored. Integration of ML into these campaigns makes prediction about active customers in danger of becoming lost customers
white arrow

Real Time Operation Analytics

Turn on the analytics to measure your transaction’s digital assisted experience and weigh it against conversation, CSAT and NPS in real time

Our Approach

Sales Services Identify The Problem Icon

Identify the Problem

As part of the initial consulting challenge, we figure out the business problem and how data can help in solving it. This approach helps in focusing analysis and tailoring research to ensure relevant and applicable results

Sales Services Get The Metrics Right Icon

Get the metrics right

To apply insights, we should use the right metrics. The right metrics should cover solving descriptive, diagnostic, and predictive analytics questions
Sales Services Have The Right Systems In Place Icon

Have the right systems in place

We always have the right systems which can help yield the accurate, reliable, and easy to understand data

Sales Services Use Experts Icon

Use Experts

We use data experts at all levels of Sales and Service data analysis. These data experts generally have a strong understanding of scope as well as its limitations so that they can create actionable insights

Sales Services Execute And Deliver Icon

Execute and Deliver

The analysis and results should be fittingly used to execute and deliver change within the company. The data should be well used to improve internal sales and service processes
Sales Management Consulting Services

Our Expertise


At iOPEX Technologies, we offer seamless, customer-centric sales and support across the customer life cycle.

Inside Sales: We enhance your lead generation and prioritization capabilities as well as improving customer acquisition and retention.

Sales Enablement: We work across order management, contract management, master data management, configuring, pricing and quoting.

Customer Adoption and Success: We offer customer onboarding, adoption and care (AI-powered). We provide training, product enablement and support, and upsell / cross-sell expansion.

Ecosystem and Channel Optimization: We help build partner ecosystem, as well as providing channel performance optimization techniques and suggestions and program compliance management.


Key Metrics

Sales Services Calls Month With 67 Save Rate Retention Rate Key Metrics Icon

250k / Month

Opportunity Calls Handled

Sales Services Subscription Support Key Metrics Icon

$5M+/ month

New Booking & Subscription Sales

Sales Services Order Value Presales Support Key Metrics Icon

$150k+ / month

Churn Reduction Through Service And Product Advocacy

Sales Services Service Level Management Key Metrics Icon


Service Level Management With Abandon Rate Of < 5%

Sales Services Average Quality Scores On Both Internal And External Audit Key Metrics Icon


Average Quality Scores On Both Internal And External Audit

Allow us to make the difference on customer retention and satisfaction as well as your bottom line
Talk-to-the-experts-1 Talk-to-the-experts-2