iOPEX
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Digital Engineering
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Core Systems

Support & Maintenance

Focus on stabilization and optimization of your applications through a lean application maintenance and support framework for effective business function during your digital evolution

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Deep thought

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Reduce TCO on software systems by driving contious shift left strategies on improvements to optimize resoluions steps through reliable incident and problem management framework

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Reinventing System Landscape Through Application Support & Maintenance

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Application Support & Maintenance – Beyond Break Fixes

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Service Offerings

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Application Support
L1, L2 & L3 level support services for applications to help with troubles across complexity levels, providing workarounds & hot fixes to security audit and application enhancements
Provisioing and Configuration
Enable user provisioning, roles changes and configuration setup to meet frequent business requirement changes
Application Maintenance
End to end application infrastructure support, triage and maintainance with Consulting Services, Platform/Cloud migration, Incident Management & Request Processing Services
Database Management
We standardize and optimize your routine database administration tasks along with reliable, monitored database backup and recovery to keep your data safe in the event of an emergency
DevOps Solutions
Automating the process of software delivery and infrastructure changes on bug fixes and releases to make the process of development, testing and maintenance rapid and secure
Intelligent Automation
Reduce time spent on repeative provisioning, configuration and database related takes using Intelligent BOTs
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Our Approach

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SLA driven support
We provide 24/7 support and maintenance services with strict adherence to SLAs for legacy & Be-Spoke applications, agnostic of technology stacks (onprem and Saas) to ensure optimal performance and extended lifetime of your software solutions for increased business efficiency
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Adaptive Maintenance
We adopt different forms of maintenance like preventive and perfective, which helps organizations to work stable and reliable in changing software and hardware conditions
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Scheduled Maintenance
Our expertise on scheduled maintenance of various type of SaaS products have accelerated updates and releases with all the latest technologies to stay competitive and provide seamless customer experience
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Reactive Maintenance
Root cause analysis (RCA) is conducted with a formal approach to identify the reasons for suden failure by focusing the root cause of the problem and preventive measures are planned for future instances
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Managing Legacy Software Enhancements and Implementation
We support the legacy applications and when the needs arise continue to modify the application to improve efficiency, address changes in business or workflow or to implement newer technologies to improve the user experience. Our goal is to Support, Extend & Replace
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Our Expertise

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Maintain and Modernize: While our team is capable of handling support and maintenance services like software functionality and version upgrades, we constantly evaluate the possibility to re-engineer and modernize the technology and application stacks to reduce the total cost of ownership.

Extend beyond application into Infrastructure: Popular infrastructure technologies in which we specialize include, but are not limited to: Windows Server, Linux, PowerShell (DSC), Kubernetes, Ansible, Docker, ServiceNow, IIS, SQL, Windows clustering, AD, f5, TFS, Azure DevOps, Splunk, SolarWinds, Control-M, Networking, Load balancing, etc.

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Key Metrics

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< 24 hours

Resolution Time For 90% Of Production Problems

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99.8%

Application Uptime Inclusive Of Proactive And Re-Active Fixes

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<1.5%

Of Feature Or Bug Fix Rework Trend

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>95% / Quarter

On Number Of Completed Work Requests

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>25%

Incident Or Request Relating To Simple Tasks/Fix Were Automated To Improve Efficiency

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Connect with us to enable 99.9 percent availability and avoid the risk of system failures