Focus on stabilization and optimization of your applications through a lean application maintenance and support framework for effective business function during your digital evolution
Reduce TCO on software systems by driving contious shift left strategies on improvements to optimize resoluions steps through reliable incident and problem management framework
Maintain and Modernize: While at iOPEX, our team is capable of handling support and maintenance services like software functionality and version upgrades, we constantly evaluate the possibility to re-engineer and modernize the technology and application stacks to reduce the total cost of ownership.
Extend beyond application into Infrastructure: Popular infrastructure technologies in which we specialize include, but are not limited to: Windows Server, Linux, PowerShell (DSC), Kubernetes, Ansible, Docker, ServiceNow, IIS, SQL, Windows clustering, AD, f5, TFS, Azure DevOps, Splunk, SolarWinds, Control-M, Networking, Load balancing, etc.
Resolution Time For 90% Of Production Problems
Application Uptime Inclusive Of Proactive And Re-Active Fixes
Of Feature Or Bug Fix Rework Trend
On Number Of Completed Work Requests
Incident Or Request Relating To Simple Tasks/Fix Were Automated To Improve Efficiency