Digital Operations
Front Office

Technical Support

Create tangible value for your digitally empowered customers through digital-first, human integrated and omnichannel focussed troubleshooting models

Technical Support Services
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Deep thought


The cornerstone for a swift and pleasant technical support experience is to blend human touch with assisted automation toolkits to be a leader

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How to make your company a specialist in Consumer Technical Support?

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Appointment Booking and Customer Support Services

Case Study

Services Outcomes

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Know your Customer

Empower agents with 360° customer profile to gain quick knowledge of customer history and preferences and provide exceptional customized solutions through minimal interactions via assisted intelligence

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Connected Intelligence

Enabling the ability for the customer to subscribe for remote monitoring to analyse connected device data to predict and avoid possible fails, and deliver pro-active services and improve customer satisfaction
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Proactive Guided Support

Use advanced notification system to alert customers about potential fails along with possible resolution steps, workarounds and direct them towards appropriate self-care assistance through remote monitoring
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Robot Assisted Support

Alleviate call-centre traffic, reduce costs, and offer better service experience by integrating digital technical support solutions using digital worker via RPA and chatbots
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Enable Self-Service

Train the technical support team to develop knowledge articles and troubleshooting videos for users to self-find it or digital workers can make it available for users during interactions
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Automated Upsells

Automate customer tenurity related service notifications about product/service upgrade options, loyalty bonuses and warranty extensions to increase LTV

Our Approach

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Multi-Channel Tech Support

We provide users with instant communication channels to enable right support at their convenient time and in their desired way, and track the effectiveness of each channel to make suggestions

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Well-rounded Tech Support

We truly believe in investing in our technical support engineers by offering formal and support training and technical education, which helps the support team stay updated on technical trends

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Customer Centric Business Philosophy

Our technical support and services team acts as a solution centre for each partner’s unique needs by taking a customer centric service approach. Our team stays with you till they make sure that your issue is fully resolved

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A collection of appropriate support tools

We offer a suite of service tools like FAQ, support videos, webinars or technical notes that contain answers to countless questions

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Backend Integration

We establish a consumer-style, self-enablement channel integrated with the backend for the Technical Support team to raise tickets, request modules and check statuses 

Tech Support Outsourcing Company

Our Expertise


Best Tech Support for Lowering Costs and Increasing Efficiency: We help you automate responses to standard technical issues and improve agent efficiency so you can scale your technical support services. Our agents at iOPEX will provide your customers quick and easy resolutions across channels. You get access to a highly experienced, skilled team for managing more complex problems that need higher-level support.

Omni Channel 24*7*365 Global Support Solutions : We offer voice, live messenger, omni-channel, onshore, nearshore, offshore, Work From Home, inbound or outbound tech support outsourcing services. We provide follow-the-sun global support in 24x7x365.

Comprehensive Services Portfolio: We offer comprehensive set of technical support services including break fix support, security patch installation, onsite and offsite consulting.

Experienced Tech Support Outsourcing Company:We are seasoned company offering tech support across a wide range of industries like telecommunications, Hi Tech, Media.


Key Metrics

Customer Support Support Transactions Calls Chats Email Key Metrics Icon

100K+ / Month

Support Transactions (Phone + Email + Chat)
Technical Support Of The Transactions Gets Resolved In The First Call Fcr Key Metrics Icons

> 85%

Of The Transactions Gets Resolved In The First Call (FCR)

Technical Support Service Level Management With Abandon Rate Key Metrics Icons


Service Level Management With Abandon Rate Of < 5%

Data Management Data Fitness For Use For Business Processes To Drive Consistency Completeness Or Accuracy Key Metrics Icon

< 5%

Of The Transaction Get Escalated To L2 Or L3 Levels


> 89%

Customer Satisfaction On The Service Performed

Learn to optimize your technical support spend to gain higher return for value
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