Empower agents with 360° customer profile to gain quick knowledge of customer history and preferences and provide exceptional customized solutions through minimal interactions via assisted intelligence
We provide users with instant communication channels to enable right support at their convenient time and in their desired way, and track the effectiveness of each channel to make suggestions
We truly believe in investing in our technical support engineers by offering formal and support training and technical education, which helps the support team stay updated on technical trends
Our technical support and services team acts as a solution centre for each partner’s unique needs by taking a customer centric service approach. Our team stays with you till they make sure that your issue is fully resolved
We offer a suite of service tools like FAQ, support videos, webinars or technical notes that contain answers to countless questions
We establish a consumer-style, self-enablement channel integrated with the backend for the Technical Support team to raise tickets, request modules and check statuses
Best Tech Support for Lowering Costs and Increasing Efficiency: We help you automate responses to standard technical issues and improve agent efficiency so you can scale your technical support services. Our agents provide your customers quick and easy resolutions across channels. You get access to a highly experienced, skilled team for managing more complex problems that need higher-level support.
Omni Channel 24*7*365 Global Support Solutions : We offer voice, live messenger, omni-channel, onshore, nearshore, offshore, Work From Home, inbound or outbound tech support outsourcing services. We provide follow-the-sun global support in 24x7x365.
Comprehensive Services Portfolio: We offer comprehensive set of technical support services including break fix support, security patch installation, onsite and offsite consulting.
Experienced Tech Support Outsourcing Company:We are seasoned company offering tech support across a wide range of industries like telecommunications, Hi Tech, Media.
Of The Transactions Gets Resolved In The First Call (FCR)
Service Level Management With Abandon Rate Of < 5%
Of The Transaction Get Escalated To L2 Or L3 Levels
Customer Satisfaction On The Service Performed