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Digital Operations
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Front Office

Customer Support

Keep pace with your digitally empowered customers by providing a unified experience in their service journey and offer an integrated, intuitive, and automated cross channel service model

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Deep thought

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Reimagining your service operations through digital technology enablement and complimenting with care driven human touch is a game changer in today’s digitally driven market

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How Automated IVR and text messaging system can improve your customer service?

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Would you take the extra mile to establish the best customer support for your Organization?

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Operational Outcomes

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Omni Channel Experience
Provide a seamless, modern, and interactive multichannel support experience powered by conversational AI, data intelligence and real-time analytics for maximum lifetime value
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Increased Accessibility
Offer customers the comfort of uninterrupted service by creating always-on conversational interfaces via AI, automation with ability to turn on the real human experience real time
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Personalized Assistants
Integrate self-service, personalized chatbots and IVR powered by ML/AI for an improved automated response & call back features to enhance customer support and resolution
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Assisted Automation & Upskilling
Use Natural Language Processing enabled bots to handle routine customer interactions and assist live agents in helping customers with more complex issues
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Real Time Operation Analytics
Turn on the analytics to measure your transaction’s digital adoption and weigh it against your service and customer experience real time
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Redefined Customer Support

Enable digital operations for a unified and elite membership experience using integrated platforms that provide real-time communication ability, social insights and multilevel experiences

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Our Approach

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Customer Support Engaging User Experience Icon
Engaging User Experience
We create high quality user and consistent interactions that are credible, aimed toward reducing customer effort to success and ensure consistent experience across all touchpoints
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Customer Support Engaging Multi Channel Customer Interactions Icon
Multi-Channel Customer Interactions
We provide convenience and accessibility to customers through omni-channel and self-service communication choices that also differentiates and gives you an edge over your competition
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Customer Support Engaging Remote Monitoring Servicing Icon
Remote Monitoring & Servicing
We facilitate remote monitoring and maintenance of connected devices and apply a predictive maintenance approach with the right solutions to save operational cost and improve customer satisfaction
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Customer Support Engaging Nurture Customer Communities Icon
Nurture Customer Communities
We help in reducing call volumes, developing improvement ideas and creating compelling resolution medium by building a strong, consistent, brand focused customer community
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Customer Support Engaging Loyalty Creation Icon
Loyalty Creation
We drive customer engagement and loyalty using digital support and self-service channels that offer customers convenience, unified experience, and efficiency, and also ushers them along the improved NPS path
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Our Expertise

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Our digital worker along with human experts will create a customized customer service approach to improve CSAT and NPS scores and deliver superior customer engagement services through varied communication channels to generate higher brand value through

  • Customer Inquiry
  • Order booking
  • RMA
  • Customer retentions
  • Technical support


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Key Metrics

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Customer Support Support Transactions Calls Chats Email Key Metrics Icon
500K +/Month
Support Transactions (Calls | Chats | Email)
Customer Support Vip Transactions Or Corporate Escalations Handled Key Metrics Icon
60K+ / Month

VIP Transactions Or Corporate Escalations Handled

Customer Support Average Quality Scores On Both Internal And External Audit Key Metrics Icon
98.5%

Average Quality Scores On Both Internal And External Audit

Customer Support Service Level Management Key Metrics Icon
>98%

Service Level Management With Abandon Rate Of < 5%

Customer Support Nps Score Across All Service Engagements Key Metrics Icon
>35+

NPS Score Across All Service Engagements

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Tools & Technologies

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Avaya Cms
Calabrio
Freshdesk
Zendesk
Genesys
Live Chat
Jira
Oracle Service
Salesforce
Nice Incontact
Zoho Desk
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Modernise your customer support experience and operations with us