iOPEX
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Digital Operations
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Front Office

Customer Support

Keep pace with your digitally empowered customers by providing a unified experience in their service journey and offer an integrated, intuitive, and automated cross channel service model

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Deep thought

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Reimagining your service operations through digital technology enablement and complimenting with care driven human touch is a game changer in today’s digitally driven market

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How Automated IVR and text messaging system can improve your customer service?

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Would you take the extra mile to establish the best customer support for your Organization?

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Operational Outcomes

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Omni Channel Experience
Provide a seamless, modern, and interactive multichannel support experience powered by conversational AI, data intelligence and real-time analytics for maximum lifetime value
Increased Accessibility
Offer customers the comfort of uninterrupted service by creating always-on conversational interfaces via AI, automation with ability to turn on the real human experience real time
Personalized Assistants
Integrate self-service, personalized chatbots and IVR powered by ML/AI for an improved automated response & call back features to enhance customer support and resolution
Assisted Automation & Upskilling
Use Natural Language Processing enabled bots to handle routine customer interactions and assist live agents in helping customers with more complex issues
Real Time Operation Analytics
Turn on the analytics to measure your transaction’s digital adoption and weigh it against your service and customer experience real time
Redefined Customer Support
Enable operations for a unified and elite membership experience using integrated platforms that provide real-time communication ability, social insights and multilevel experiences
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Our Approach

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Engaging User Experience
We create high quality user and consistent interactions that are credible, aimed toward reducing customer effort to success and ensure consistent experience across all touchpoints
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Multi-Channel Customer Interactions
We provide convenience and accessibility to customers through omni-channel and self-service communication choices that also differentiates and gives you an edge over your competition
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Remote Monitoring & Servicing
We facilitate remote monitoring and maintenance of connected devices and apply a predictive maintenance approach with the right solutions to save operational cost and improve customer satisfaction
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Nurture Customer Communities
We help in reducing call volumes, developing improvement ideas and creating compelling resolution medium by building a strong, consistent, brand focused customer community
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Loyalty Creation
We drive customer engagement and loyalty using digital support and self-service channels that offer customers convenience, unified experience, and efficiency, and also ushers them along the improved NPS path
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Our Expertise

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Our digital worker along with human experts will create a customized customer service approach to improve CSAT and NPS scores and deliver superior customer engagement services through varied communication channels to generate higher brand value through

  • Customer Inquiry
  • Order booking
  • RMA
  • Customer retentions
  • Technical support


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Key Metrics

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500K +/Month
Support Transactions (Calls | Chats | Email)
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60K+ / Month

VIP Transactions Or Corporate Escalations Handled

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98.5%

Average Quality Scores On Both Internal And External Audit

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>98%

Service Level Management With Abandon Rate Of < 5%

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>35+

NPS Score Across All Service Engagements

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Tools & Technologies

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Modernise your customer support experience and operations with us