iOPEX
Respond faster to changing customer needs and drive effortless engagements through an infrastructure operations platform that combines intelligent automation and IT operations analytics
Building an agile and cost-efficient enterprise infrastructure system requires provisioning, migration, monitoring & management of IT infrastructure enabled with automation & optimization frameworks
Optimized support with diverse-skilled engineers for infrastructure monitoring, Network & Security events (L1 / L2) leveraging higher levels like L3 & domain experts to handle only the critical or escalated incidents
We clearly define service elements to monitor and manage SLA specific to business criticality across different service elements categories and oversee configuration and incident management, triage, and change and patch management seamlessly through technology and people driven approach
We are 100% aligned to your business requirements and design a customized solution that allows leveraging our global facilities and fits your current and planned IT infrastructure to generate best business value with the flexibility to scale with changing requirements
We guarantee service levels to our clients by establishing critical Key Performance Indicators that also adhere to our customer service commitment to internal and external stakeholders
We deploy standardized and automated functions by partnering with proven technology products and tools to enable faster delivery at scale resulting in efficient digital operations at reduced risks
We leverage our global capabilities to reach, acquire, retain, and grow resources with in-demand IT skills spanning across data center and cloud technology stack to build a global intellectual capital for our clients’ utilization
At iOPEX, we add value to IT system infrastructure and improve its service availability at the same time increase its efficiencies and reducing costs of monitoring and management.
Our process-driven approach enables us to precisely comprehend the applications and infrastructure through a five-stage approach that encompasses assessment, optimization, monitoring, reporting and management across
Production Alerts Handled
Infrastructure And System Up-Time
Resolution On All P0 Alerts
Alert's Resolution Across Priorities Are Automated Via Scripts And Orchestration Toolkit
Round The Clock Monitoring And Management
