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Technology Services

Remote Infrastructure Monitoring & Management

Respond faster to changing customer needs and drive effortless engagements through an infrastructure operations platform that combines intelligent automation and IT operations analytics

Infrastructure Monitoring
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Deep thought

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Building an agile and cost-efficient enterprise infrastructure system requires provisioning, migration, monitoring & management of IT infrastructure enabled with automation & optimization frameworks

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Highly-efficient infrastructure operations support to improve engineering productivity and reduce...

Case Study
Cs Network Operations Center 2 1450x500

The Network Operations Center team helped the client to improve productivity by 93%

Case Study
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Service Offerings

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Integrated Operations Centre

Optimized support with diverse-skilled engineers for infrastructure monitoring, Network & Security events (L1 / L2) leveraging higher levels like L3 & domain experts to handle only the critical or escalated incidents

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Domain Experts

Proactively manage infrastructure to minimize failures & maintenance to lower TCO while ensuring a highly available and robust infrastructure
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Platform Engineering

Design, build and leverage an efficient & sophisticated platform for your developers to build a scalable application model that uniquely fits your business needs
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Simplified Infrastructure Operations

Supporting and simplifying your on premise, cloud and hybrid IT infrastructure servers, desktops, network devices and business applications with agile frameworks, solutions and processes for higher speed and greater efficiency
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Datacentre Operations Management

A tiered service solution to manage your data centres operations and handle diverse level incidents related to network, server, security & IT operations to drive impeccable end user experiences
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Analytics Driven Value Additions

Optimize costs, reduce man-efforts and enhance scope of work by implementing analytics driven actionable suggestions through volume reduction, knowledge engineering & feedback-led automation
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Our Approach

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One

Defined Service Categories

We clearly define service elements to monitor and manage SLA specific to business criticality across different service elements categories and oversee configuration and incident management, triage, and change and patch management seamlessly through technology and people driven approach

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Two

Follow the Sun Approach

We are 100% aligned to your business requirements and design a customized solution that allows leveraging our global facilities and fits your current and planned IT infrastructure to generate best business value with the flexibility to scale with changing requirements 

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Three

Improved Business Service

We guarantee service levels to our clients by establishing critical Key Performance Indicators that also adhere to our customer service commitment to internal and external stakeholders


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Four

Automation Enabled Delivery

We deploy standardized and automated functions by partnering with proven technology products and tools to enable faster delivery at scale resulting in efficient digital operations at reduced risks

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Five

Skilled IT Resources

We leverage our global capabilities to reach, acquire, retain, and grow resources with in-demand IT skills spanning across data center and cloud technology stack to build a global intellectual capital for our clients’ utilization


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Our Expertise

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At iOPEX, we add value to IT system infrastructure and improve its service availability at the same time increase its efficiencies and reducing costs of monitoring and management.

Our process-driven approach enables us to precisely comprehend the applications and infrastructure through a five-stage approach that encompasses assessment, optimization, monitoring, reporting and management across

  • Network Operations Center (NOC)
  • Security Operations Center (SOC)
  • Data Center Management
  • Managed Network Services


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Key Metrics

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Kk1

50K+ / month

Production Alerts Handled

Kk2

> 98.9%

Infrastructure And System Up-Time

Kk3

< 8 hours

Resolution On All P0 Alerts

Kk4

> 15%

Alert's Resolution Across Priorities Are Automated Via Scripts And Orchestration Toolkit

Kk5

24/7

Round The Clock Monitoring And Management

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Discover the infrastructure services ideal for your business and cost needs
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